Our whole company is about who you let through your front door.
So here’s ours. Ring the bell — a real person answers. No bots, no ticket numbers, no “your call is important to us.”
When you write to Maasi, these are actual people who read it.
Not a support queue. The people who run parent experience and caregiver care read messages themselves — because at our stage, every single conversation teaches us something.
Gargi
Co-founder · Parent experience
Reads every parent message. If your situation is urgent — a no-show, a newborn arriving early — say so, and she'll jump the queue for you.
The care team
Your day-to-day contact
Once you're a Maasi family, you get a named care advisor on WhatsApp — the same person every time, who knows your child's name and your caregiver's schedule.
Caregiver relations
For caregivers, in your language
Hindi, Kannada, English — whatever you're comfortable in. If typing isn't your thing, give us a missed call and we'll call you back.
The fastest way to reach us is WhatsApp.
Because that’s where you already are at 11 PM when childcare questions actually happen.
Tell us what you need
Day nanny, 24×7, japa, or governess — or just “I don’t know where to start.” Both are fine. A care advisor replies and takes it from there.
Looking for work?
Join a company that pays on time, trains you properly, and treats you with respect.
नौकरी के लिए मिस्ड कॉल दें — हम आपको वापस कॉल करेंगे।
ಕೆಲಸಕ್ಕಾಗಿ ಮಿಸ್ಡ್ ಕಾಲ್ ಕೊಡಿ — ನಾವು ವಾಪಸ್ ಕರೆ ಮಾಡುತ್ತೇವೆ.
Working on a story or a deal?
Founder interviews, data on the caregiving economy, partnership ideas — write to us directly. The founders read this inbox.
What happens after you ring the bell
a human replies
On WhatsApp, between 8 AM and 9 PM — usually within minutes. Overnight messages get answered first thing in the morning.
we actually listen
Your child's age, your home, your schedule, what went wrong before. Fifteen minutes of real questions — because the match is everything.
you meet your caregiver
A trained, verified match for your exact stage of parenting — with Maasi managing attendance, payroll, and backup behind her.
The honest fine print:we’re a young company and demand sometimes outpaces us. If matching takes longer than we’d like, we’ll tell you where you are in the queue instead of going quiet. Silence is the one thing you’ll never get from us.