Maasi — operated by Elephant in the Room Infotech Private Limited
CIN: U63120KA2025PTC202307
Registered office: 431/A, HSR Layout, Bengaluru, Karnataka 560102

Version 1.0

Effective date: This Policy takes effect for each Client from the date that Client signs up on the Platform. The version in force on your sign-up date governs your engagement, and continues to govern it even if this Policy is later amended, except as set out in clause 37.

1. Scope

1.1 What this Policy covers. This Cancellation and Refund Policy (the "Policy") governs cancellations, replacements, credits and refunds for all parent-side services offered by Elephant in the Room Infotech Private Limited (the "Company") under the brand Maasi through www.mymaasi.com, the Maasi mobile applications, and any other channel operated by the Company (together, the "Platform"). Those services are Day Nanny, 24×7 Nanny (live-in caregiver), Japa (postpartum caregiver), Governess, and Instant Nanny (each, a "Service").

1.2 What this Policy does not cover. For the avoidance of doubt, this Policy does not apply to:

• Caregivers. The Company charges caregivers no fee of any kind, at any stage. Nothing in this Policy permits any amount to be recovered from a caregiver.
• Corporate, institutional and centre staffing contracts. These are governed exclusively by their own negotiated service agreements.
• Insurance claims. Where an incident is covered by insurance, the claim process is separate from and additional to any refund under this Policy. A refund is not compensation, and accepting one does not settle a claim.
• Amounts payable to third parties. Charges levied directly by a bank, card issuer or app store are governed by that party's own terms, subject to clause 27.

1.3 Relationship with the Service Contract. Each Client executes a service contract for the applicable Service (the "Service Contract"). In the event of any conflict or inconsistency between this Policy and a Client's executed Service Contract, the Service Contract shall prevail. This Policy is published for transparency and does not create rights or obligations beyond those in the Service Contract.

1.4 Nature of the arrangement. The Company operates as a managed-services intermediary. Caregivers are engaged as independent contractors by the Client and are not employees or agents of the Company. Fees payable to the Company are consideration for sourcing, vetting, onboarding, training, matching and ongoing service management.

1.5 Acceptance. By paying the Registration Fee, the Client confirms having read and accepted this Policy, whether or not a Service Contract has been executed at that point.

1.6 Currency and tax. All amounts are in Indian Rupees and, unless expressly stated otherwise, exclusive of applicable taxes.

2. Definitions

3. The two kinds of money

This distinction determines every refund outcome in this Policy, so it is set out first.

3.1 Company Fees. These are the Company's own charges, refundable only as this Policy provides.

3.2 The caregiver's Service Fee. Where the Client pays the caregiver's Service Fee through the Platform, the Company collects and disburses it as the caregiver's money. It is never a Company Fee and is never treated as one.

3.3 On any cancellation, the Service Fee is settled as follows: amounts for days already worked are disbursed to the caregiver, and any balance collected in advance for days not worked is returned to the Client in full, with no deduction, notice charge or forfeiture of any kind. Clauses in this Policy about non-refundable amounts apply to Company Fees only, never to the Service Fee.

3.4 No deposit. The Company does not collect a security deposit, caution deposit or advance against damages from Clients.

4. How this Policy is organised

Every cancellation falls at one of four stages of the engagement, and has one of three causes: the Client, the Company, or neither party. Each combination is dealt with once, in one place.

4.1 Part F sets out the variations that apply to particular Services. Where Part F is silent, Parts B to E apply without change.

4.2 Any situation not expressly addressed is governed by clause 34.

4.3 The table below is an index for convenience. It is not operative. Where it and a clause differ, the clause governs.

Part B — Stage 1: Before a Placement

5. The Client decides not to proceed

5.1 Before profiles are shared. If the Client cancels before the Company has shared any caregiver profile, the Registration Fee is refunded in full.

5.2 After interviews. If the Client interviews caregivers and selects none of them, the Registration Fee remains refundable in full up to and including the second interview. From the third interview onwards it is not refundable, the Company having by then incurred the full cost of sourcing, screening and coordination.

5.3 Interviews that do not count. An interview counts towards clause 5.2 only where the caregiver attended and the Client participated. An interview cancelled by the Company, missed by the caregiver, or rescheduled at the Company's request does not count. An interview cancelled by the Client less than 4 hours before the scheduled time, or missed by the Client, does count.

5.4 After selection but before the Trial Day. Where the Client has paid the Placement Fee and then cancels before the Trial Day takes place, the Placement Fee is refunded less any background verification cost already incurred and any amount payable to the caregiver for time committed. The Registration Fee component is not refunded, clause 5.2 having by then been exhausted.

5.5 Changed requirements. Where the Client materially changes stated requirements — location, hours, language, Scope of Work or budget — after the search has begun, the 15-day period in clause 6.1 restarts from the date the revised requirements are confirmed in writing. Interviews already conducted continue to count towards clause 5.2.

5.6 Pausing a search. A Client may pause a search for up to 60 days without forfeiting the Registration Fee. Beyond 60 days the Registration Fee lapses and a fresh registration is required. The Company will give email notice before it lapses.

5.7 One search at a time. The Registration Fee covers one active search. A Client seeking two caregivers simultaneously pays a Registration Fee for each search, each refundable on its own terms.

6. The Company cannot make a Placement

6.1 No suitable profile within 15 days. If the Company has not shared at least one caregiver profile matching the Client's stated requirements within 15 days of receiving the Registration Fee, the Client may cancel and the Registration Fee is refunded in full. The Company will initiate this refund on its own, without the Client having to ask.

6.2 Selected caregiver withdraws. If a selected caregiver withdraws before the Trial Day, the Company will source a replacement at no additional Placement Fee. If no replacement is presented within 21 days, the Placement Fee is refunded in full and no Trial Day charge applies.

6.3 The Company declines to proceed. The Company may decline to proceed with a search or Placement where it cannot meet the Client's requirements safely or lawfully, or where the working conditions described would not be acceptable for a caregiver. All Company Fees paid are refunded in full and the reason is given in writing.

7. Neither party

7.1 Area not serviceable. Where the Client's address is outside the Company's serviceable area, all Company Fees paid are refunded in full. Where this is identified at registration, the refund is initiated automatically.

7.2 External events. Where an event described in clause 19.1 prevents a Placement from being made, the Client may cancel and all Company Fees paid are refunded in full.

Part C — Stage 2: The Trial Day

8. The Client rejects the caregiver

8.1 The 24-hour window. The Client has 24 hours from the end of the Trial Day to reject the caregiver by written notice. Where a rejection is received in that window, the Company sources a replacement at no additional Placement Fee.

8.2 The Trial Day is never refundable. The caregiver is paid for her time regardless of outcome, and the Company does not recover that cost from her. The Trial Day charge is retained in every case, including where the Placement Fee is otherwise refunded in full.

8.3 Not counted against you. A caregiver rejected within the window in clause 8.1 does not count towards the replacement limit in clause 12.2.

8.4 Grounds. Clause 12.3 applies to a Trial Day rejection as it applies to a replacement request.

9. The Placement fails for a reason other than the Client's decision

9.1 Caregiver does not attend the Trial Day. The Trial Day is rescheduled at no charge. Where the caregiver does not attend the rescheduled day, clause 6.2 applies as if she had withdrawn.

9.2 Background verification. Verification is initiated on selection and may conclude after the Trial Day. Where verification returns an adverse result, the Company withdraws the caregiver immediately and notifies the Client. The Client may take a replacement at no additional Placement Fee, or cancel and receive a full refund of all Company Fees paid, including the Trial Day charge.

9.3 The Company cannot replace. Where the Company does not present a suitable replacement within 21 days of a valid rejection under clause 8.1, the Client may cancel and the Placement Fee is refunded in full, less the cost of any Trial Day conducted.

9.4 External events. Where an event described in clause 19.1 prevents the Trial Day from taking place, it is rescheduled at no charge, and clause 7.2 applies if it cannot be held within 21 days.

10. Confirmation and its effect

10.1 Where no rejection is received within the window in clause 8.1, the Placement is confirmed and the Engagement Period begins.

10.2 On confirmation the Placement Fee becomes non-refundable. From that point the Client's remedy is replacement under clause 12, or ending the engagement under Part E. It is not a refund of the Placement Fee.

Part D — Stage 3: During the engagement

11. When the Company cannot supply a caregiver

11.1 Short absences. Absences covered by the Company through backup or replacement support give rise to no credit or refund.

11.2 Uncovered absence. Where the Company is unable to supply any caregiver for more than 3 consecutive working days, the Monthly Fee is credited pro rata for every uncovered day, counting from the first.

11.3 Live-in engagements. Clause 22.3 applies instead of clause 11.2 for 24×7 Nanny engagements.

11.4 External events. Where an event described in clause 19.1 prevents supply for more than 7 consecutive days, the Monthly Fee is credited pro rata for the affected period. Where it continues beyond 30 days, clause 19.2 applies.

11.5 How credits work. A credit is carried forward and applied against the next invoice. Credits are paid out in cash only where the engagement has ended and clause 18 or 19 applies.

12. Replacement

12.1 Replacement comes before refund. Where a caregiver proves unsuitable, resigns, or is withdrawn by the Company, the Company's obligation is to provide a replacement, at no additional Placement Fee. This is the Client's remedy during the engagement.

12.2 Limit. The Client is entitled to two replacements within the Engagement Period. None of the following counts towards that limit: a caregiver rejected within the Trial Day window (clause 8.3); one withdrawn by the Company for reasons unconnected to the Client; one withdrawn after adverse verification (clause 9.2); or one replaced following a pause (clause 13.3).

12.3 Valid grounds. A replacement request is valid where it is based on performance, reliability, conduct, safety, or a genuine mismatch of Scope of Work or language. A request based on caste, religion, region, race or colour is not a valid request and the Company will decline it.

12.4 Timeline. The Company will present a replacement within 21 days of a valid request, and will provide interim cover where it can during that period. Where it cannot present one within 21 days, the Client may end the engagement under clause 18 rather than clause 15, and is treated accordingly.

12.5 When replacement support ends. Replacement support ends, and no refund arises, where the Client has engaged the caregiver in work outside the agreed Scope of Work, failed to provide the working conditions or accommodation set out in the Service Contract, withheld the caregiver's Service Fee or the Company's Fees, or otherwise materially breached the Service Contract.

12.6 Exhausting the entitlement. A Client who has used both replacements and remains dissatisfied may end the engagement on notice under clause 15. That is a voluntary exit and no refund of Company Fees arises.

13. Pausing an engagement

13.1 A Client may pause an ongoing engagement once in any twelve-month period for up to 30 days, on 7 days' written notice.

13.2 During a pause the Monthly Fee is reduced to 25% of the usual rate, which holds the caregiver's availability and covers her retainer. The caregiver's Service Fee is not payable for paused days.

13.3 The Company cannot guarantee the same caregiver will be available on resumption. Where she is not, a replacement is provided.

13.4 A pause exceeding 30 days is treated as a cancellation, and clause 15 applies from the 31st day.

13.5 Short suspensions. Where the Client suspends the engagement for their own reasons without invoking clause 13.1 — travel, family visits, the child being away — the Monthly Fee remains payable in full, the caregiver's availability continuing to be held.

14. Changes that are not cancellations

14.1 The following are variations to the Service Contract, documented in writing and effective from the following billing cycle. They are not cancellations and give rise to no refund or notice charge:

• a change in daily hours of up to two hours, or a change in working days;
• a change of Service tier, subject to the difference in rate being invoiced or credited;
• a change of address within a serviceable area;
• the addition or removal of an add-on charge.

14.2 A change in daily hours exceeding two hours is a change of Scope of Work and requires the caregiver's agreement. Where she does not agree, the Client may request a replacement, which counts towards clause 12.2.

14.3 A change of address outside a serviceable area is dealt with under clause 22.4 for live-in engagements, and otherwise under clause 15 with a shortened notice period of 15 days.

Part E — Stage 4: Ending the engagement

15. The Client ends the engagement

15.1 Notice. A Client may end an engagement at any time by written notice to support@mymaasi.com or through the Maasi app. The notice period is 15 days for Day Nanny and Governess, and 30 days for 24×7 Nanny. Japa and Instant Nanny are governed by clauses 23 and 24.

15.2 Company Fees remain payable for the full notice period whether or not the caregiver's services are used during it. The Client may ask the caregiver to stop attending immediately; that does not shorten the notice period or reduce the Company Fees due. The caregiver's Service Fee for days not worked is returned to the Client under clause 3.3.

15.3 No refund of Company Fees paid. Monthly Fees already paid are not refunded on a voluntary exit.

15.4 Prepaid plans. Where the Client has prepaid for a quarter, half-year or year at a discount, the unused balance is forfeited in full on a voluntary exit. The discount was consideration for the commitment.

15.5 Transfer instead of exit. A prepaid plan may be transferred once — to a replacement caregiver, a different Service tier, or a different address within a serviceable area — without loss of the unused balance. The difference in rate is invoiced or credited.

15.6 Dissatisfaction is not a voluntary exit for the purposes of clause 15.3 where the Client has first sought a replacement under clause 12 and the Company has failed to provide one within 21 days. Clause 12.4 then applies.

16. The Client ends the engagement on compassionate grounds

16.1 Where the Client ends an engagement on compassionate grounds, the Company refunds Company Fees for the unused period and applies no notice charge.

16.2 This clause may only be invoked by the Client. The Company will not require an explanation beyond what the Client chooses to give, and will not require documentation.

16.3 For Japa engagements this clause applies regardless of the day of exit, displacing clause 23.3.

17. The Company ends the engagement for a reason attributable to the Client

17.1 Grounds. The Company may suspend or terminate with immediate effect where:

• there is a credible concern for the safety or wellbeing of a child or a caregiver;
• the Client has provided false or misleading information;
• Company Fees or the caregiver's Service Fee remain unpaid more than 15 days after the due date;
• the caregiver is subjected to harassment, abuse, unsafe conditions, or work materially outside the agreed Scope of Work;
• the Client breaches the Non-Circumvention Undertaking; or
• the Client is otherwise in material breach of the Service Contract.

17.2 Consequence. No refund of Company Fees is payable, and fees for the balance of the applicable notice period remain due. Where the termination follows a breach of the Non-Circumvention Undertaking, liquidated damages under the Service Contract apply in addition. The caregiver's Service Fee for days not worked is still returned under clause 3.3.

17.3 Opportunity to remedy. Except where there is an immediate safety concern, the Company will give written notice of the issue and a reasonable opportunity to remedy it before terminating.

18. The Company ends the engagement for its own reasons

18.1 Where the Company terminates for a reason not attributable to the Client — including withdrawing a Service, exiting a location, discontinuing operations, or being unable to supply a caregiver under clause 12.4 — the Client receives:

• a pro-rata refund of the Monthly Fee for the unused period;
• any unused credit balance, paid out in cash rather than carried forward; and
• for a prepaid plan, a pro-rata refund of the unused balance calculated at the undiscounted monthly rate, so the commitment discount is not carried into the refunded period.

18.2 No notice charge applies and the Client is not treated as having exited voluntarily.

19. Ending for reasons outside either party's control

19.1 Force majeure. Neither party is liable for failure to perform where performance is prevented by an event beyond reasonable control, including natural disaster, epidemic or pandemic, government order, civil unrest, or failure of essential infrastructure.

19.2 Where such an event continues for more than 30 days, either party may end the engagement without notice charge, and unused prepaid amounts are refunded pro rata on the basis set out in clause 18.1.

19.3 Bereavement and serious illness. Where an engagement ends because of the death or serious illness of the Client, the child, or an immediate family member, the Company refunds the unused portion of Company Fees paid in full, without applying a notice period and without requiring documentation.

20. What ending does not end

20.1 Ending an engagement does not affect the Non-Circumvention Undertaking, confidentiality obligations, or any other provision of the Service Contract expressed to survive termination.

20.2 The caregiver's final Service Fee is settled within 3 Business Days of the last working day, in accordance with clause 3.3.

20.3 Where a caregiver continues to work for the Client after an engagement has ended, the Non-Circumvention Undertaking applies and no refund arises.

Part F — Variations by Service

Only the differences appear here. Where this Part is silent, Parts B to E apply in full.

21. Day Nanny and Governess

21.1 No variation from Parts B to E, except as follows.

21.2 Where a Governess is engaged for a defined academic term, the engagement is a fixed-term engagement. A Client ending it before the end of the term pays the balance of Company Fees for the term, or 30 days' fees, whichever is lower.

22. 24×7 Nanny (live-in)

22.1 Notice. 30 days, as set out in clause 15.1.

22.2 Early vacation of accommodation. Where the Client requires the caregiver to vacate before the notice period expires, the Company will make alternative arrangements for her. The Client remains liable for Company Fees to the end of the notice period, and for any accommodation cost the Company reasonably incurs for the balance of that period.

22.3 Uncovered absence. Where a live-in caregiver leaves at short notice, the Company will provide interim cover within 72 hours where able. Where it cannot, the Monthly Fee is credited pro rata from the fourth day. This clause applies instead of clause 11.2.

22.4 Relocation. Where the Client relocates within a serviceable area, the engagement continues and no charge applies. Where the Client relocates outside a serviceable area, the notice period is 15 days rather than 30, and unused prepaid amounts are refunded pro rata.

23. Japa (postpartum care)

23.1 Japa is a fixed-term engagement, typically of three months. The Service Contract is executed after the birth of the child.

23.2 Before day 50. A Client ending the engagement before day 50 of the Engagement Period receives a pro-rata refund of Company Fees for the unused portion of the term. Clause 15.1 does not apply and no notice charge is levied.

23.3 From day 50. From day 50 onwards no refund of Company Fees is payable. The majority of the engagement has by then been delivered and the caregiver committed for the full term. Clause 16 continues to apply.

23.4 Deferred start. Where the expected date of birth changes, the start date may be deferred by up to 30 days at no charge. A deferral beyond 30 days is treated as a cancellation under clause 23.2.

23.5 Replacement. The entitlement is two caregivers as under clause 12.2. Given the short term, the Company aims to present a replacement within 72 hours rather than the 21 days in clause 12.4.

23.6 Conversion to 24×7. Where a Japa engagement converts into a 24×7 Nanny engagement within 15 days of the Japa engagement ending, a 40% discount applies to the Placement Fee for the new engagement. The discount is applied at invoicing and is not payable as a refund.

24. Instant Nanny

24.1 Instant Bookings carry no Registration Fee, Placement Fee, Trial Day or replacement entitlement. Parts B, C and D do not apply to them. This clause is the complete position.

24.2 Cancellation.

24.3 Rescheduling. One free reschedule is permitted per booking, made more than 6 hours before the slot. A reschedule inside 6 hours is treated as a cancellation.

24.4 Ending early. Where a booking is ended early by the Client, the full booked duration is charged.

24.5 Extending. Additional hours agreed on the day are charged at the same hourly rate and are not separately cancellable.

24.6 Unsuitable caregiver. The Client may end the booking and the Company will assign a different caregiver for future bookings. Clause 24.2 governs the charge for the ended booking.

Part G — Money mechanics

25. Credits, promotions and referrals

25.1 Promotional credits, referral rewards, discount codes and free-period offers have no cash value and are not refundable in cash under any circumstance.

25.2 Where a refund is due on a transaction paid for partly with promotional credit, the refund is made in the same proportion: the cash component to the original payment method, the promotional component as credit.

25.3 Promotional credit expires on the date stated when issued, or twelve months from issue where no date was stated. Expiry gives rise to no refund.

25.4 Where an offer was conditional on a minimum commitment and the Client cancels before meeting it, the value of the offer may be recovered from any refund otherwise due.

26. Payments made in error

26.1 Duplicate and erroneous charges. Where a Client is charged twice for the same transaction, or charged an amount not due, the full amount is refunded within 7 Business Days of the Company being notified or identifying it, whichever is earlier. No other clause of this Policy restricts this refund.

26.2 Debited but not booked. Where an amount is debited and the corresponding registration, booking or invoice is not created because of a technical failure, the amount is refunded in full within 7 Business Days, or applied to the intended transaction if the Client prefers.

26.3 Unauthorised transactions. A Client who believes a payment was made without authorisation should notify the Company immediately and also notify their bank or card issuer. The Company will suspend the account, investigate within 7 Business Days, and refund in full where the transaction is found to be unauthorised.

26.4 Overpayment. Any amount paid in excess of what is due is credited to the Client's account and, on request, refunded.

27. Payments made through an app store

27.1 Where a Client pays through the Apple App Store or Google Play, the refund is administered by that store under its own policy and timelines, and the Company cannot process it directly.

27.2 The Company will confirm to the store, on the Client's request, that a refund is due under this Policy, and will support the request.

27.3 Where a store declines a refund that is due under this Policy, the Company will issue the equivalent amount as an account credit, or by bank transfer if the Client prefers.

28. Taxes

28.1 Where goods and services tax has been charged and already remitted, refunds are processed net of that tax and a credit note is issued in accordance with applicable law.

28.2 Payment gateway charges, where separately levied and disclosed on the invoice, are not refundable.

28.3 Any tax deducted at source by the Client is the Client's responsibility to reconcile and is not refunded by the Company.

29. Set-off and outstanding dues

29.1 Where Company Fees remain outstanding, the Company may set off the amount due against any refund payable, and will show the set-off on the refund statement.

29.2 The Company will not set off a disputed amount against a refund while the dispute is under consideration under clause 32 or clause 33.

29.3 The Company will never set off any amount against the caregiver's Service Fee under clause 3.3.

30. Refund processing, mode and timelines

30.1 Mode. Approved refunds are made to the original payment method used for the transaction. The Company does not refund to a different account, card or instrument, and does not make cash refunds.

30.2 Where the original method is unavailable. The Company refunds by bank transfer to an account in the Client's name, on receipt of details and verification.

30.3 Third-party payer. Where the payment was made by someone other than the Client, the refund is made to that payer.

30.4 Initiation. Refunds are initiated within 3 Business Days of approval.

30.5 Receipt. Once initiated, refunds typically reach the Client within 7 to 10 Business Days, depending on the Client's bank or payment provider. The Company shares the refund reference number on initiation. Delays after initiation are outside the Company's control.

30.6 No processing fee. The Company charges no processing or cancellation fee on refunds beyond the amounts expressly set out in this Policy.

31. Failed payments and chargebacks

31.1 Where a scheduled payment fails, the Company retries and notifies the Client. Service continues for 7 days from the due date to allow the payment to be corrected.

31.2 Where payment remains outstanding beyond 15 days, clause 17.1 applies. Suspension for non-payment gives rise to no credit or refund.

31.3 Where a Client initiates a chargeback in place of following clause 32, the Company may suspend the Service pending resolution with the payment provider, and will contest the chargeback where this Policy provides no refund.

31.4 A Client who has received a refund under this Policy may not also pursue a chargeback for the same transaction.

Part H — Process and general terms

32. How to make a request

32.1 Write to support@mymaasi.com from the registered email address, or raise the request from the Help section of the Maasi app.

32.2 Include the registered mobile number, the Service and caregiver concerned, the payment reference or invoice number, and the reason.

32.3 Time limit. Requests should be made within 30 days of the event giving rise to them. The Company may consider later requests where there is good reason for the delay. Clause 26 is not subject to this limit.

32.4 Acknowledgement. Within 48 hours of receipt.

32.5 Decision. Within 7 Business Days of receipt, with reasons in writing. Where a request requires investigation, the Company will say so within those 7 days and give a date for the decision, which will be no later than 21 Business Days from receipt.

32.6 No fee is charged for making or escalating a request.

33. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer.

Complaints may also be sent to founders@maasi.ai, which reaches the founders directly. A Client remains free to approach the National Consumer Helpline or the consumer forum having jurisdiction at any time, whether or not the grievance process has been used.

34. Situations not expressly covered

34.1 Where a situation is not addressed by any clause of this Policy, the following default applies: Company Fees are retained for services already delivered and refunded pro rata for services not delivered, and the caregiver's Service Fee is dealt with under clause 3.3.

34.2 The Company will apply clause 34.1 within the timelines in clause 32, give its reasoning in writing, and record the outcome. Where the same situation recurs, it will be added to this Policy at the next version.

34.3 Clause 34.1 does not override any express clause of this Policy or of the Service Contract.

34.4 Nothing in this Policy limits any right a Client has under the Consumer Protection Act, 2019, or under any other law that cannot be excluded by agreement.

35. Data after cancellation

35.1 On cancellation the Company retains the Client's records for as long as required to complete refunds, meet tax and statutory retention obligations, and defend any claim.

35.2 Beyond that period, the Client may ask for their personal data to be deleted by writing to the Grievance Officer. The Privacy Policy governs this in full.

36. Notices

36.1 Any notice of cancellation, and any refund request, must be in writing. Email to support@mymaasi.com, or a request raised through the Maasi app, is sufficient.

36.2 A notice given by WhatsApp or telephone is not effective on its own. Where a Client raises a cancellation by either route, the Company will confirm it in writing by email, and the notice period runs from the date of that confirmation.

36.3 Notices to the Client are sent to the email address and mobile number registered on the Platform. The Client is responsible for keeping these current.

37. Changes to this Policy

37.1 The version in force on the date a Client signs up governs that Client's engagement.

37.2 Where an amendment is material and the Company wishes it to apply to existing Clients, at least 15 days' notice is given by email and in-app notice. A Client who does not accept a material change may end the engagement on the applicable notice period without additional charge.

37.3 Every version is dated and archived. A Client may request the version applicable to their engagement at any time.

38. Governing law and disputes

38.1 This Policy is governed by and construed in accordance with the laws of India.

38.2 The parties will first attempt resolution through the grievance process in clause 33.

38.3 Any dispute not resolved through that process is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

38.4 If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force.

39. Contact

Refunds and cancellations: support@mymaasi.comGrievances: gargi@mymaasi.comFounders: founders@maasi.aiElephant in the Room Infotech Private Limited, 431/A, HSR Layout, Bengaluru, Karnataka 560102
CIN: U63120KA2025PTC202307

Read alongside our Terms of Service and Privacy Policy. If anything here is unclear, write to us and we will explain it in plain language.